Terms and Conditions

Privacy Policy

This Application collects some Personal Data from its Users.

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Owner and Data Controller

Vivers S.A.S – Colombia

NIT number: 9013818561

Address: CALLE 20 A CR 1062 CJ ADELITA DE CHAR  -Barranquilla.

Owner contact email: support@globalspanish.co

Refund Policy

Our refund process applies for our three services on our website and we provide a call success in order to improve our service before canceling our membership plan*

*Any special plan out of our membership plans does not include any policy of refund process

Our Café Package service is not refundable and it does not apply the policy refund for 7 seven days. 

On the other hand, our fiesta package could be refunded within 7 days. After those 7 days, we apply 50% of the refund until 30 calendar days. After this policy, your service will not be refunded.

Purchasing our amigo package our refund policy could be applied within 7 days. After those days, we apply 50% of the refund until 30 calendar days. After this policy, your service will not be refunded.

The time´s up according to our policy and we cannot proceed with any refund process after 30 calendar days. 

We allow a hold on subscription up to 2 months in Amigo Package. Our prices are extremely low even though we´re in a constant improvement of the service for our teachers and students.

Our teachers and coordinator department get in touch with our students when they are absent for more than 1-2 weeks to confirm the lessons. If the student does not inform us about any cancellation request, the system will renew in an automatic way and there’s no refund process due to our system sending a prior notification to get in touch with Global Spanish.

If the student cannot attend the lessons and he/she informed us after the subscription, the students is not allowed to take those lessons 

If the student does not come back after 2 months of hold with Amigo Package. There´s no refundable process.

Each plan also has a maximum amount of lessons a week and a fixed price. If the student doesn’t consume the specified lessons, he/she can’t ask to recover them after the end of the plan and has no right of asking for a refund of the lessons not used. 

  1. Definitions and Interpretations in these Conditions

The ‘Company’ refers to the ‘Global Spanish’. ‘The Student’ refers to the person in whose name the booking is made and shall include the person or persons on whose behalf the booking is made. ‘Force Majeure’ shall mean any event

outside the Company’s control which prevents the prompt performance of its obligations, including war and civil strife, etc.

The ‘Client’ shall mean the person or company in whose name the booking is made and shall include the person or persons on whose behalf the booking is made.

The ‘Student’ shall mean the person or persons participating in the course.

‘Force Majeure’ shall mean any event outside the Company’s control which prevents the prompt performance of its obligations, including war and civil strife, etc.

  1. Entry Requirements

Students must attend the first trial lesson in order to speak about his schedule and availability. As being said, the coordinator department will reach out to the right teacher who can attend the lessons. 

The teacher will evaluate the level of the student through an introductory lesson.

If the student puts on hold any of the subscriptions before starting. Global Spanish can wait for the student for up to 2 months. After this time, the student needs to proceed with an Administration fee – $25. It does apply in any of our packages.

  1. In-company training and private tuition

Package fees are paid in advance in agreed blocks of time. Cancellations require a minimum of 24-hours notice.

  1. Course books and materials

It includes materials to track your progress according to the correct level.

  1. Course Fees

Course fees include VAT however there may be an additional charge for teaching materials unless otherwise stated in the platform.

  1. Booking 

No contract is made between the school and the student and no booking is valid until the school has issued a confirmation by email, which will be issued following receipt of completed payment.

The student can reschedule the Spanish lessons within the subscription. After this time, the lessons are not refundable or can be rescheduled.

In case of being absent or cancelling the lesson, the student can reschedule the lessons with the current teacher. The regular teacher will provide his/her personal link where the student can select the remaining hours. 

The student can take the number of lessons allowed per month. If the student does not take those lessons within the period of subscription, the teacher is not obliged to provide those lessons due to he/she  provides exclusivity of the hours for the student and also a calendar to take advantage of the lessons in the remaining time of subscription. 

Nevertheless, the student is allowed to take those remaining hours with another teacher on the platform. Those hours can be taken within the period of subscription.

  1. Liability of the School

We accept responsibility for ensuring that all parts of the course are supplied as described and that all services shall reach reasonable standard unless the failure or improper performance is attributable to:

  1. The fault of the student.
  2. The unforeseeable or unavoidable actions of an unconnected third party.
  3. Unusual and unforeseeable circumstances beyond the School’s control, including force majeure.
  1. Alterations by the Student

If the student wishes to change their booking in any way after the confirmation has been issued, they must inform us by email immediately.

  1. Transferring to another course

We can transfer your booking to another course provided you tell us after your first lesson if you think you need to move up or down a level. Otherwise, and unless there is a special reason to change courses, this is limited to once only and must be confirmed by email immediately you stop attending your course.

  1. Catch up classes

If you miss a lesson during your course you can log into our catch-up class system to book a replacement class. Catch-up classes are offered from other courses we run and in some cases, there may be a delay before a catch-up class becomes available.

  1. Timing and lesson amount on our plans

Each lesson has a fixed start date (the payment day) and a fixed end date (1, 3, or 6 months, depending on the plan). Each plan also has a maximum amount of lessons a week and a fixed price. If the student doesn’t consume the specified lessons, he/she can’t ask to recover them after the end of the plan and has no right of asking for a refund of the lessons not used. When new students purchase new plans, the school needs to hire new teachers for the period of time that this plan is active, that’s why the school can’t make exceptions, and these start and end dates are a commitment between both parts.

  1. Guarantee a permanent teacher

The best way to learn a language is to have a dedicated teacher in a fixed schedule. From the school, our priority is to ensure that each student can have its dedicated teacher in the schedule that’s more convenient for him/her. However, the school understands that the student can have eventualities that make him/her need to change their schedules from one week to another. The school will try its best efforts to still ensure the same teacher but can’t guarantee it because it depends on the availability of the teacher and commitment to other students.

Moreover, even when the student does not change his schedule, the school can’t guarantee that he/she will still have the same teacher for all the learning period. Some teachers may need to leave or stop working for personal reasons and the school can’t hold them back and force them to finish the learning plan with their students. However, the school commits to always hire the best quality teachers and train them to have the best teaching performance.

  1. Privacy policy

Your personal information

Where you provide personal information it will be used only for the service you requested.

Your information will only be captured and stored if you have submitted an online form requesting to download content or have requested further information.

How your information will be used

We will only use your information (including personal information) for the purposes of:

Dealing with, and responding to you about a comment submitted via an online form or if you have requested to download content from the site utilising online forms;

Personalising your visits to the Website and developing the design and style of the Website to improve the services provided to you;

Informing you about the latest changes to the Website that you might find interesting;

Enabling you to share content with others;

Communicating (and personalising such communication) with you including through sending you marketing communications;

Conducting market research;

Carrying out statistical, technical and logistical analysis We will not disclose your personal data to third parties

 

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Cookie Policy

This Application uses Cookies. To learn more and for a detailed cookie notice, the User may consult the ?Cookie Policy?.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual

information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Application does not support “Do Not Track” requests.To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using this Application who, unless otherwise specified, coincides with the Data Subject.?Data Subject?The natural person to whom the Personal Data refers.

Any specific data provided by the student will be used for new updates, letters and specific future offers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The

Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small sets of data stored in the User’s device.

About us

Provides access to the ‘About us‘ section of the profile.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).This privacy policy relates solely to this Application, if not stated otherwise within this document.Latest update: September 24, 2019


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